Telvida, the specialist unified communication and collaboration company, today launched its hosted unified communications (UC) service designed specifically for small- and medium-sized businesses (SMBs). Called Telvico, the service combines telephony, email, instant messaging and more into a single service delivered over the Internet. The service is based on standard SIP technology, and combines technology and services built specifically for small businesses to create a cost effective, easy-to-manage communications offering that mirrors UC offerings available for large companies.
Unified communications required complex integration of hardware, software and service from multiple vendors; putting the approach out of reach for most SMBs. “These businesses need the same capabilities as larger businesses, but delivered as a service that is simple to set-up, easy to administrate and backed by 24×7 support. Telvida’s offering achieves this, leveling the competitive playing field.
Sage Research found that unified communications gives employees about an extra hour of time per day. Information is shared and decisions are made more efficiently, particularly across offices and with remote workers. Total communication costs are significantly reduced versus the cost of maintaining individual systems.
Telvico integrates email, telephony, chat, presence, contacts, calendar and more into a single service. The service also supports mobile synchronization of email, contacts and calendar. Telvida manages Telvico service delivery from start to finish, including the provision of phone numbers and voice service. The service is backed by Telvida’s 24×7 support, migration tools and a state-of-the-art infrastructure built around Polycom, Cisco and Radvision equipment.
Complex implementations and high costs have shut SMEs out of unified communications, says Sam Oredoyin, Technical Director, Telvida; “Yet they need these benefits to level the playing field with big business and preserve funds for growth. Telvico makes unified communications’ benefits accessible. It’s the next step in our continued mission to provide SMBs with powerful communications services that are incredibly reliable and simple to manage.”
Telvico’s development began in 2011, and is designed specifically to support multi-tenant hosting and the high reliability that comes with that approach. The company has continued to beta test Telvico for close to a year prior to launch.